CryptoCasino FAQs

Need help? Hit the Live Chat icon in the bottom-right corner - we’ve got humans standing by 24/7.

Prefer email? Slide into our inbox: help@cryptocasino.com

We're faster than a market crash and friendlier than your last ex.

We process 99% of withdrawals instantly - your crypto hits your wallet faster than you can say “rekt.”

If it needs manual review, it might take up to 24 hours. But like a “fair” meme coin, that’s rare!

You've got two choices:

Web3 Legends – Connect your wallet. MetaMask, WalletConnect, or any of the other 403 options

or

Web2 Mortals – Go old-school with an email, username, and password. Either way, you're in the arena.

To get started, no.

Like all casinos, you just plug in and play.

But we do reserve the right to ID-check if things look shady - like fraud, underage gambling, or you’re winning too much! (Just kidding.....sorta).

  • For identity proof, we would need front and back photos of a valid government issued ID, Drivers License or Passport, and a selfie of yourself holding your document of choice.
  • When it comes to address proof, we can accept a bank statement or utility bill, issued to you in the past 90 days, in PDF, or as a photo of a physical copy.

All submitted documents should have all four corners visible, and no information should be covered.
Please refer to the below infographics to successfully submit your verification when needed.

Hit "Forgot password?" on the login screen.

Drop your registered email in the box, click “Submit,” and we’ll shoot you a reset link faster than your last slot spin.

Deposits & Withdrawals

  1. Log in.
  2. Hit the Wallet button up top.
  3. Pick your weapon:
    • Instant Crypto Deposit - Click your coin, get your address or QR code, send it. 
    • WalletConnect - Tap the blue “Deposit” button and follow the trail.
    • Buy Crypto - Use Changelly right in the app. Choose your coin and go full fiat-to-degen in seconds.

 

No crypto? No problem.

Click Buy Crypto, pick a coin, enter how much fiat you’re burning, and we’ll connect you with our partner Changelly. They’ll handle the swap and auto-drop the crypto into your wallet.

Depends on your coin.

Some chains are fast. Some chains are, well, Ethereum on a bad day. Each has its own blockchain confirmation rules.

Track your tx like a true degen with the explorer links below.

BTC - BTC Explorer

BCH - BCH Explorer

LTC - LTC Explorer

DOGE - DOGE Explorer

ETH - Etherscan

USDTE - Etherscan

USDTT - Tronscan

TRX - Tronscan

XRP - Xrpscan

ADA - Cardano Explorer

BNB - Explorer

USDC - Etherscan

Just pop the tx hash into a blockchain explorer to see its status and confirmations.

We process fast - but the chain does what the chain wants.

The table below will allow you to view your transaction on the block chain to see how the confirmations are going:

BTC - BTC Explorer

BCH - BCH Explorer

LTC - LTC Explorer

DOGE - DOGE Explorer

ETH - Etherscan

USDTE - Etherscan

USDTT - Tronscan

TRX - Tronscan

XRP - Xrpscan

ADA - Cardano Explorer

BNB - Explorer

USDC - Etherscan

Withdrawals are usually fast, especially for crypto. But sometimes you’ll need to complete identity verification or additional checks if required by law or for large amounts. Also, network congestion (for Bitcoin/Ethereum) can slow things down. If you’re in crypto, double-check your wallet address, and if you used fiat or a new method, log in and check if any outstanding verification is needed.

We don't charge any fees for deposits. Your wallet provider or the blockchain may charge a network fee when you send funds.

We don't charge any fees for withdrawals either. We pay the blockchain network fee, so you receive the full amount of your withdrawal.

As you climb the Loyalty Levels (Noob → Miner → … → Whale of Fortune → Satoshi Sensei), you'll unlock better rewards, including bigger bonuses, faster XP progress, Free Spins, exclusive gifts and VIP treatment.

Your Weekly Cashback is based on your total net gaming activity between Monday 00:00 UTC and Sunday 23:59 UTC. The amount you receive depends on your Loyalty Level.

The higher your Loyalty Level, the higher your Cashback percentage, up to 12%.

Your Cashback will be available to claim every Monday. Simply log in and claim it within 7 days, or it will expire.

XP:

XP (Experience Points) are your fast track to climbing Loyalty Levels and unlocking bigger perks. Here’s how you earn 'em:

Casino Wagering:

  • Slots: 10 XP for every €10 wagered
  • Other Casino Games: 5 XP per €10 wagered - but only if the bet multiplier is ≤ 0.95 or ≥ 1.5 (no XP for tiny edge-case plays)

Sports Betting:

  • 10 XP for every €10 wagered - but only if the bet is settled at odds of 1.5 or higher

Missions:

  • You also get XP when you complete a mission:
    • Casino missions: XP = 1.25x the Coins you earned
    • Sports missions: XP = 2x the Coins you earned

 - - - - - - - - - 

Coins

Coins are your loyalty currency. You’ll rack them up in two ways:

  1. Complete Missions (all 120 of them come with guaranteed Coin rewards)
  2. Wagering - but only if you’ve reached Level 4: Hodler or higher:
    • Coins per €10 wagered depend on your Loyalty Level
    • Check the table below for exact values (or just play more and let the Coins rain down)
Coins for wagering - level 4-6 Conditions
1 Coin per €10 bet on slots  
1 Coin per €16 bet on sports If bet is settled (win or loss) at odds of 1.5 or higher
1 Coin per €80 bet in casino (not slot) Only if bet multiplier is ≤ 0.95 or ≥ 1.5
Coins for wagering - level 7+  
1 Coin per €5 bet on slots  
1 Coin per €8 bet on sports If bet is settled (win or loss) at odds of 1.5 or higher
1 Coin per €40 bet in casino (not slot) Only if bet multiplier is ≤ 0.95 or ≥ 1.5

Once earned, Coins can be spent in the Loyalty Store on bonuses, cash, spins, sports bets, and other shiny things.

General Casino Questions

100%. We partner with top-tier game providers.

All titles are licensed, independently audited, and a bunch are even provably fair.

Crypto transparency meets real gambling chaos.

Some game providers can't hang with full crypto displays, so we convert your balance visually into fiat for gameplay.

It’s for your eyes only - the crypto stays crypto.

Most games keep running in the background.

When you reconnect, the action resumes - or if the game finishes while you’re gone, any wins are automatically credited.

Disconnects won’t screw you here.

Some providers don’t handle every coin, so we temporarily show your in-game balance in USD or EUR.

It’s real-time. It’s live. Once the round’s done, it flips back to your crypto.

Bonuses & Promotions

Make your first deposit of at least 20 USDT
Your 200% cash reward, up to 10,000 USDT, is now ready in 4 equal cash chunks
Every time you wager 15x your first deposit amount, the next cash chunk is released directly into your account

Plus you instantly get credited with 50 Free Spins on Wanted Dead or a Wild + a 5 USDT Free Sports Bet!


Example Time:


Deposit 100 USDT - Unlock up to 200 USDT in cash rewards
Get 50 Free Spins on Wanted Dead or a Wild
Get a 5 USDT Free Sports Bet

Your 200 USDT is split into 4 x 50 USDT chunks

Every time you wager 1,500 USDT (15 x $100 deposit!) on eligible games, 50 USDT is released directly into your account.

Repeat until the full 200 USDT has been released.

You can find Full Bonus T&Cs here

Only eligible games and wagers count towards bonus wagering. Slots generally contribute 100%, but certain games and very low-risk wagers, such as those placed at tiny multipliers, may not count.

Always check the terms of the specific promotion. You can also find the full list of excluded games in our Bonus Terms.

Any wagers placed on excluded games will not count towards releasing your bonus.

Every promotion is different. Whether it’s an individual promotion, Leaderboard or Tournament, it will have its own specific T&Cs explaining how it works, how you qualify and how prizes are awarded.

Some promotions require you to opt in, while others don’t, so always check the specific promotion T&Cs before you start playing.

If anything isn’t clear, please check with our team first rather than making an assumption. We’d much rather clarify it beforehand than have you disappointed later because your play didn’t qualify as you expected.

And one last tip: keep an eye out for Happy Hours on selected promotions. They can give you the chance to boost your points and get even more from your play.

Use $CASINO to make your 1st deposit and get a 300% bonus instead of 200%. Plus, 50% of platform profits are used to buy back and burn $CASINO each month - that helps reduce supply and (ideally) increase value for holders. So, paying with or holding $CASINO gives you real utility, not just style points.

Crypto Sportsbook

Minimum bet is $1 worth of crypto.

Big enough to matter. Small enough to rage bet on table tennis at 3AM.

It varies by sport, league, and market.

Some go up to $100,000 - others are lower.

Add a bet to your slip to see if you're going too hard (or not hard enough).

Step 1: Check the Sportsbook Terms & Conditions - they cover the weird edge cases.

Step 2: Still think it’s wrong? Hit up Support via chat or email from your registered address. We’ll sort it.

Answer: Hell yes!

From League of Legends to EAFC25 to Valorant, we’ve got 24/7 action in the eSports Betting Hub.

Click the eSports icon in the menu and let the digital warfare begin.

If it’s streamable, we’ll stream it.

Just look for the “Play” icon next to live games. 

Note: Some streams might be geo-blocked - blame the lawyers, not us.

Security

Safer than your seed phrase on a hardware wallet.

We run constant security audits, watch for suspicious activity, and lock accounts if anything shady happens.

Your balance is sacred here.

Locked down with SSL encryption and best-in-class protection protocols.

Your data’s safer than most altcoins during a bear market.

Still need help?

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