Easy! Click on "Forgot password?" at the bottom of the Login popup! Then choose whether to get the ‘Reset password’ instructions by email or SMS. Then hit "Reset password" and you’ll be back in business in no time.
Make sure you whitelist our email addresses, otherwise you might find our super important emails in your spam or junk folders. Worse still they may never arrive. You can find out how to do that here!

Those email addresses are: [email protected] and [email protected].

If, after a few minutes of serious effort on your side, the problem persists, just contact our customer support team and they will try to fix you.

And remember, you can log in to your CryptoCasino account with either your username or email address.

Hell no! One account per person. Them the rules my friend. If you’ve simply forgotten your login details or are unsure whether you even have an account with us, first try the ‘Forgot password’ functionality and if that doesn’t work then contact our amazing customer service team.
This policy is in place to prevent fraud and money laundering (and any other evil things that we might not have thought of yet). If we suspect you have created multiple accounts, we’ll probably close all the associated accounts and all monies will be forfeited and used for our Christmas party.

Easy! Select "My account" from the sidebar, then "Edit Personal Data" under "Personal information". Then select "Change password", and if we need to walk you through the rest, then you’re probably drunk or underage and shouldn’t be playing here.

When you register your account with us, we automatically send an activation link to your email address. As always with these sorts of thing, please check you SPAM & JUNK mail folders. If it hasn’t arrived after a minute or two, you can try resending it by clicking the "Resend" link at the bottom of the "Verify Email" window. If you’ve accidentally closed that window no problem my friend. Select "My account" from the sidebar, then "Edit Personal Data" under "Personal information". In the "Login" box you’ll see a red "Verify" next to your email address. Click it Danno!
>If after all that you still didn’t receive a verification email, hit the chat link under the ‘Resend’ button on the pop-up window or send a request from your registered email to [email protected]

If you entered the wrong email address or you don’t have access to your original email account. please send a request to [email protected] from your new/correct email address. Please include your username and the original email address you used for registration. Also, you’ll need to attach a copy of your government-issued photo ID (passport or driving license) to confirm your identity. Just so we know you are who you say you are!

Great question! Select "My account" from the sidebar, then "Edit Personal Data" under "Personal information". You’ll see your Username (usually a 7-digit number) on the right of the Login box. Boom!

We knew that was coming! No!

To change any of the above, send a request to [email protected] from your registered email address. Include the correct information and attach a copy of your government-issued photo ID (passport or driving license) to confirm your identity and the information you are changing.

You can change most of your address details in the ‘My account’ tab. However, if you have relocated completely (witness relocation perhaps?) and want to change your country, send a request to [email protected] from your registered email address. Include proof of your new address, for example a utility bill, phone bill or bank statement displaying your name and address in full. Please make sure the document is not older than 3 months.

We cover this in our "Responsible Gambling" section below. But for the avoidance of doubt, you can find all account options in the "Responsible gambling" window within the "My account" section on the site. Alternatively, as is always the case, you can contact our Customer Support team at [email protected] and ask them to assist you.

There may be a few reasons why access to your account might have been restricted. A common cause is too many failed login attempts. If this is the case, simply use the "Forgot password" functionality and jump through the hoops. Or it might be that we are awaiting verification documents. If it’s neither of those then please get in touch with our customer support team as we have probably blocked it as a precautionary measure to protect your account.

Almost! There are a few party pooping countries that we cannot currently accept players from. However, all countries from which we allow registrations can be found in the drop-down menu in the registration form.

Every country has different minimum age requirements to gamble. For the most part that age is 18 years old. You should check the minimum age limit within your jurisdiction and should not join CryptoCasino if you are younger than that minimum age. If you do, you may find that we have no choice but to suspend your account and you may forfeit any funds.

No! A lot of the games on our site can be played in "Demo" mode, which allows you to play for fun. But, to be able to use our site in real money mode, you’ll need to make a deposit (unless of course you won some money from a Free Spins promotion!)

In majority of cases, we just need a few of your basic personal details to confirm your identity. We need to be sure that you are who you say you are so that we can offer real money services to you. CryptoCasino uses the newest and most advanced data encryption techniques to safeguard your personal details.

Our priority is to protect all our members from any kind of possible fraud. By creating an account on our website and agreeing to our Terms and Conditions, you acknowledge that we may need to be able to verify your identity. This helps us, among other things, to prevent underage gambling, money laundering and other fraudulent activity. It also ensures that all monetary transactions are made by the account owner and that any withdrawn funds reach the original account holder.

If we ask you to verify your account, you will need to provide us with certain documents so that we can make sure that you are a real (and nice) person and not some criminal (nasty) type!

You can verify your account by visiting the “My Account” section and clicking "Confirm Identity" in the "Confirm identity" box!.

We will let you know via email what we need and will make the process as painless as possible.

If you have submitted all the correct documents in the right formats, and everything is in order, then we will verify it as soon as possible. Verification can be as quick as a few hours or as long as a working day. If you submit your documents outside of the verification team’s working hours (Monday to Friday 4am to 4pm GMT), then they will be processed next working day!

Yes we are! CryptoCasino is regulated under gaming license No.8048/JAZ2020-049 issued by the Government of Curaçao.

We use the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to us is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means your financial and personal data are fully protected.

We only offer online games from large, well-recognized and trusted software providers. All providers are certified, which means they have been methodically and scientifically evaluated by iTech Labs, an independent tester of gaming and wagering devices to ensure that the games are fair and operate correctly. On CryptoCasino you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely fair and unbiased, no matter which game you play. We do not offer games or brands that do not come with trusted certifications.

Select "My account" from the sidebar and then the "Withdraw" option. In the main window you will now be able to see any pending withdrawals. You can also cancel/reverse any pending payment if it has not already been processed.

OK be careful with this one! Bonus funds cannot be withdrawn until the wagering requirements have been completed and your bonus has been converted to ‘Real’ funds. If you make a withdrawal without having sufficient real money funds (to cover the amount you are requesting), the withdrawal request will be declined, and you will lose your outstanding bonus and any winnings associated with it. Sad emoji!

If it is the same card that you used to make the original deposit and the card is able to accept withdrawals back to it, then “Yes!”, this will not be a problem!

We will tell you “Why? Why? Why?”. Due to anti-money laundering laws, funds must be withdrawn back to the original source that made the deposit. If that source is no longer available, please contact our support gurus.

Depending on the withdrawal method, funds can take as little as minutes or as long as 3 working days to hit your account. You can see the status of your withdrawal in the "My account" section.

Great question! There are no fees for withdrawing funds back to your card or E-wallet. SEPA bank transfers will incur a 15 EUR fee per transaction.
But…if you make a withdrawal of funds without wagering the funds at least once, we reserve the right to charge a 10% fee. This is an anti-money laundering protocol.

A wagering requirement is a multiplier that represents the number of times that you need to play through a "bonus" or "deposit + bonus" before you can withdraw any winnings related to that bonus.
For example, our first-deposit bonus has a wagering requirement of 30x ("thirty times"). So, if you were to deposit $10 you would get $10 in bonus funds giving you a total of $20. You would then need to place $600 (30 x $20) in bets before the bonus funds and, any winnings from them, were eligible for withdrawal.

Select "My account" from the sidebar and "Bonuses". If you have any "Activated bonuses" you will see them there. They will tell you the maximum bet size, how much wagering you have left and the expiry date of the bonus. You will also find a link to cancel your bonus if you want to.

Sure, no problem. Sometimes the wagering requirements can take longer than you planned. See the question above on where to find a link.

Unfortunately, cancelled or expired bonuses cannot be restored. Before you press cancel make sure you really want to cancel! And then when you are about to hit the cancel button, doublecheck with yourself again!

For our Free Spins Sign-up Bonus, the maximum winnings are capped at $100 or currency equivalent. For free spins earned from the loyalty program, there is no cap. The maximum winnings for deposit bonuses, at both our casino and sportsbook, are capped at 50x the original deposit sum.

Winnings from the free spins are added to your bonus balance only when all free rounds are completed. Winnings from any bonus free spins have a 15x wagering requirement to be cleared. You can clear the requirement by playing any game with a bonus sign on it. The bonus sign is a white $ symbol in a black circle and is usually on the right-hand side of the game icon.

To claim the offer you received via e-mail, please follow these steps:

- Click the link in the e-mail you received.
- A new page will open showing your exclusive bonus.
- Make sure that you don't already have an active bonus on your account.
- Proceed to the deposit page, enter a deposit amount, then select the exclusive bonus offer.
- Choose a payment option and make a deposit.

After completing these steps, the bonus will be added to your account instantly.

Bonuses can only be cleared by playing games with the bonus symbol in the game icon! The bonus sign is a white $ symbol in a black circle. You can also use the filter to the right of the search bar to show just the games that can be played using your bonus balance. Click the filter button and then select "Game groups".

For casino:
When clearing any bonus, the maximum bet allowed is 5 USDT or currency equivalent (unless otherwise stated). This includes double-up wagers after completing a game round and in-game bonus features that can be purchased. Note that some games may restrict attempts to place higher bets.
For sports:
Great news! There is no maximum bet when clearing a sports bonus.

If you don’t see a bonus in the "Bonuses" section of the "My account" dashboard, STOP! Contact us before placing any bets. Our support team may be able to manually add the bonus. If you place a bet without the bonus showing up, we cannot retroactively apply it. Meaning we can't go back in time! We are not The Doc & Marty McFly, and we don’t have a DeLorean.

Did you really just ask that? Surely not? You did? OK, well in that case read on! You can only activate and clear one bonus any given time. If you have an active bonus, you can still claim additional bonuses, but they will remain pending until your active bonus is cleared or cancelled.

Disconnections from the server can occur occasionally. In the event you lose your Internet connection or get disconnected from our servers, don't worry! When the internet reconnects, you will be returned to the same stage of the game, allowing you to continue where you left off.
If you were disconnected before the game result was displayed, you can check the result in "Games History" on your ‘My account’ dashboard or contact our Customer Support Team for assistance.

Oh wow! There could be a ton of reasons. It might not be a problem on your end. It’s possible that the game is offline, or in the case of a ‘live game’ the equipment is being cleaned or fixed. It may simply be a temporary bug. You can try to refresh the page and double check your Wi-Fi is connected and stable (though you would not have been able to navigate to the FAQs if it wasn’t!). If the system persists, try clearing the cache and cookies of your browser or use incognito mode. Still no joy? Then please take a screenshot of the error and send a request to [email protected]. Then go try a different game!

If you're experiencing a slow connection, try closing unnecessary browser tabs, other programs, or ongoing downloads, as they can affect your computer and internet speed. Not that? Then check if your local internet service provider is experiencing any temporary bandwidth issues. Not that either? Sharing your internet connection within your household and local area can also impact speed. When the other members of the house are distracted, sabotage their connections. You did all that and it’s still slow? Then try turning if off and on again!

f you have an active bonus, you will see both your real and bonus balances in your ‘Wallet’. Real funds are always used first when wagering. Any winnings from real funds will be automatically added to your bonus balance, helping you to complete the wagering requirements of the active bonus. Once your real money funds are used up, you will automatically start playing with your bonus funds.

Lots! You can browse through games from a specific provider by using the search bar on the casino page or you can also use the filter to the right of the search bar to show just the games from a specific provider, a particular type of game or games about a particular subject, like cats or pirates!

No! No! No! No! No! The use of a VPN is strictly forbidden on our website. Don’t do it! We have a very particular set of skills. Skills we have acquired over a very long career. Skills that make us a nightmare for people like you. If you do not use an VPN that will be the end of it. We will not look for you, we will not pursue you. But if you do use a VPN, we will look for your account, we will find your account and we will kill your account.

This varies from game to game and provider to provider. But for almost all games, you can find the instructions on the game screen once it has launched. Look for "Help" or the "?" symbol or the settings cog.

To make a deposit, please log in to your account and click on the Deposit button (in the top right) or select "Deposit" from the "My account" panel. Select a currency and if necessary, a method of payment. If this is your first deposit, select if you want to activate a bonus from the "Choose your reward" field. Then hit "Deposit" and follow the rest of the instructions.

On the deposit page you will find all payment methods available for your country. If you cannot find your preferred payment method, it might be that we don’t offer it yet. But please be sure to let our customer support team know what you would like to see added in the future.

Hmmmm, that’s a bummer for sure. Double check you’ve entered all the details correctly. Yes of course you’ve done that already, sorry! In which case it’s time to double check with your bank. They are quite hot when it comes to depositing to gambling sites. They might have put a temporary block on your card. Don’t forget you can also use your bank card to add funds to your account through e-wallets like Skrill, Neteller, EzeeWallet, etc.

OK this is where a little patience can come in handy. We all know that Crypto to Crypto is not instant and can take up to 15 minutes. Might be best in this instance if you just play the demo versions of the games for a while till your deposit lands. If it hasn’t landed after 15 minutes or so, then contact our support team. But if you made a regular currency deposit and it doesn’t show up within a minute then please contact our customer support team at once. They may ask you for a proof of deposit so that they can help you, so make sure you have one handy!

Absolutely! We take responsible gambling incredibly seriously and actively you encourage to only ever gamble for fun and with funds that you can afford to lose. Should at any time you feel you need a break, just visit the "My account" tab and click on "My Settings" within the "Responsible gambling" window. There you will see the options available to you.

The "Cool-off" option is ideal for those who want to take a temporary break from playing. You can select any period from 24 hours to a week.
However, if you feel that gambling is becoming a problem then "Self-exclusion" is the best option for you. You can select any period from 1 week to "Permanent" exclusion. Please note that if you select "Permanent" exclusion then we shall not be able to open your account again in the future.

It's important to note that selecting any of the options above will still allow you to log in to your account to check your previous gaming or transaction history. You’ll also be able to make withdrawals. However, you will be restricted from making deposits or playing for the duration of the selected period.

We’ll be sad to see you go but that is no problem at all. To close your account just visit the "My account" tab and click on "My Settings" within the "Responsible gambling" window. There you will see the options available to you for "Account closure". You can select any period from 1 week to "Permanent" closure. Please note that if you select "Permanent" closure then we shall not be able to open your account again in the future.